Política de cancelación
Purchase Options Cancellation Policy for Imagella LLC
At Imagella LLC, we are committed to offering our customers the best digital artwork experience. This policy outlines the cancellation terms for our two purchase options: "One-Time Purchase" and "Subscriptions."
One-Time Purchase
-
No Cancellation After Download: Due to the digital nature of our products, we are unable to offer cancellations or refunds once a one-time purchase item has been downloaded. This policy is in place because digital products cannot be returned once obtained.
-
Pre-Download Cancellation: If you have purchased an item but have not yet downloaded it, you may request a cancellation. Please contact our support team at [info@imagella.com] to process this request.
Subscriptions
-
Cancellation at Any Time: We understand that circumstances change, and therefore we offer the flexibility to cancel your subscription at any time.
-
Refund Policy: Upon cancellation, you are eligible for a prorated refund for the unused portion of your subscription. The refund will be calculated based on the remaining time in your subscription period.
-
How to Cancel: You can cancel your subscription directly through your account dashboard on www.imagella.com. Alternatively, you can contact our support team at [info@imagella.com] for assistance.
-
Effect of Cancellation: Once your subscription is cancelled, you will no longer have access to new content released after the date of cancellation. However, you will retain access to content that was released during your subscription period.
Contact Us
If you have any questions or need assistance regarding our cancellation policy, please do not hesitate to contact us at [info@imagella.com]. Our team is dedicated to ensuring your satisfaction and will be happy to assist you.
Phone numbers:
USA:
+1 408 403 7402
European Union:
+36 30 787 8553
